Refund policy

We want you to be happy with your 16:13 purchase. If there is an issue with your order, please contact us within 30 days of delivery.

Returns & Exchanges
Items must be unworn, unwashed, unused, and in their original condition. Items showing signs of wear, washing, damage, or use are not eligible for return or exchange.

Incorrect or Damaged Items
If you receive an incorrect, defective, or damaged item, please contact us as soon as possible. Include your order number and photos of the item so we can make it right.

Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect, defective, or damaged when received. Original shipping charges are non-refundable.

Refunds
Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Final Sale Items
Gift cards and items specifically marked Final Sale cannot be returned or exchanged.

Exchanges
Need a different size? Contact us and we'll do our best to accommodate an exchange based on available inventory.

Questions?
Please contact us through the Contact Us page at 16:13.